SHIPPING
Western Imperial's carrier for online orders is Canada Post and Purolator; however, we reserve the right to use other carriers when warranted. You may obtain a shipping quote by using the shipping estimation tool in your shopping cart.
All shipping is via "Expedited" service and includes a tracking number.
Delivery times may vary depending on location (the following are approximate timelines):
BC: 1 - 2 days
AB: 2 - 3 days
MB: 3 - 4 days
ON: 4 - 5 days
QC: 5 - 6 days
Maritimes: 6 - 8 days
All goods are shipping FOB our warehouse in Richmond, BC up to 2 bus. days after order is received. Claims for damage must be made against the carrier within 2 days of receipt of goods. Any shipping discrepancies must be reported to Western Imperial Magnetics immediately.
ADDITIONAL SHIPPING INFORMATION
Except for special order items, orders are shipped within 2 business days after payment is received (if longer, you will be notified).
Canadian or American statutory holidays may add an extra day to delivery times.
If your shipping address is outside of Canada, all applicable duties and/or taxes above the prepaid invoice price are your responsibility.
Purolator quotes on wimMedia.com do not factor in "beyond destination" surcharges. As such extra shipping fees may be required depending on your shipping location. If this is applicable for your order, a sales rep will notify you.
RETURNS
Goods may be returned within 90 calendar days (unless otherwise stated), and must be accompanied by a "Return Merchandise Authorization" (RMA) number, provided by Western Media Source. All returned goods must be factory sealed and in new / re-saleable condition. All goods being returned need to be packaged adequately to mitigate damage. Insufficient packaging may result in rejection of return.
If you need to return an item, please email sales@wimmedia.com and request an RMA. You can also call our toll free number at 1-800-663-8273 and press option 1. Be advised that returns are subject to a 15% restocking fee. (Clearance and Special order items are not returnable.)
Our liability is limited to the manufacturer's warranty in regards to defective goods. Replacement of defective goods or credits issued is the sole option of Western Media Source. Any warranty expressed excludes the incidental and consequential damages caused by negligence, act of God or any other fault, or inability to use the products.